Keys to a Happy Union: Getting Inside the Mind of Colo/Cloud/Hosting Users

Reporting on the results of the 2017 colocation and cloud user satisfaction survey*

August 2017
Sponsored by Vertiv

Presented by Dan Draper

Continuing Education

Use the following learning objectives to focus your study while reading this month’s Continuing Education article.

Learning Objectives - After reading this article, you will be able to:

  1. Examine what customers really think about colo providers: biggest fears, concerns, and satisfaction level.
  2. Identify the top colo attributes that should be most important to a customer.
  3. Explain the top ways that colo providers can improve customer satisfaction.
  4. Explore the top strategies for mutual benefit of client and provider.

In all relationships, communication is critical—especially when it impacts business, such as the relationship between a colocation provider and client. To explore this dynamic, IT managers and facility managers using cloud, colocation, or hosting as part of their data center ecosystem were surveyed to find out what they think of their service provider.

Service providers should attend this webinar to find out what their clients like, don’t like and ultimately what they wish providers would do for them. Users should attend to hear what their peers say about their experiences.

*Survey conducted by Vertiv

Photo of a data center interior.


Dan Draper Dan Draper is Director of Data Center Programs for Vertiv (formally Emerson Network Power). Dan and his team are currently focused on identifying emerging industry trends and how they drive new data center infrastructure technology and design innovations. Dan brings over 10 years of IT experience in critical facility design with an emphasis on colocation, healthcare IT, cloud computing and data center efficiency. Residing in Columbus, OH, Dan can recite Pi to four decimal points.


Vertiv designs, builds and services critical infrastructure for data centers, communication networks, and commercial and industrial facilities. Formerly Emerson Network Power, Vertiv supports mobile and cloud computing with power, thermal and infrastructure management solutions. www.vertivco.com